Knowledge Database

Omnilive Knowledge Database

1. WHAT IS THIS?

This is the Omnilive knowledge database.

It comes as a support knowledge base for any live cinematic experience livestreamed using Omnilive interactive technology and where Users can choose to view a curated director’s cut or through selectable multi-camera angles.

Please be advised, contents of performance may offend, and are the sole responsability of the event producers.

If you choose to proceed, you do so of your own volition and waive any demands for compensation.

 

2. WHEN ARE THE EVENTS?

Show will be announce by the event producers on his website. 

A pre-show may also be featured using or not Omnilive interactive technology.

 

3. HOW CAN I WATCH THE MAIN EVENT?

Log in to platform designated to you by the event producer using, vouche, code or the email and password created when purchasing your tickets.

In case of paid events, only logged in users will be able to see the stream. It works from mobile or desktop, one device at a time.

Casting/Airplay will be available once the show is live

Compatibility Charts

F.A.Q.

PRE REQUIREMENT

All liveshows, Concerts and events using Omnilive technology are immersive and interactive experience.

Omnilive will allow you live to pick and choose your own point-of-view. In order for you to have the best experience, here are a couple guidelines to follow.

Choose the device, you are most likely to use on the day of the livestream. Ethernet landline, ADSL and Fiber, will of course deliver you a better experience than a regular wifi or 4G.
Select your browser. Across all devices, Chrome is our favorite browser. We also recommend Mozilla Firefox. Update your browser whenever possible.

  • Desktop

The Omnilive player will adapt to your bandwidth to deliver the highest resolution possible. If you are having trouble viewing the concert, it’s possible the stream bitrate is higher than your connection can handle. Check your bandwidth at Google’s free internet speed test.. We also recommend clearing your browser’s cache.

An on-boarding Omnilive player may be available when you purchase your tickets. Make sure you test your connection, your browsers compatibility and overall your full set up including sound to make sure your system is set  before purchasing your ticket.

  • Mobile

The show is viewable on most iOS and Android mobile browsers. Again, we recommend using Chrome latest version. Check your bandwidth at Google’s free internet speed test.

An on-boarding  mobile Omnilive player may be available when you purchase your tickets. Make sure you test your connection, your browsers compatibility and overall your full set up including sound to make sure your system is set  before purchasing your ticket.

  • Mirroring

If you own a Chromecast or use an Airplay type technology, you can use it in conjunction with Omnilive to mirror your screen on your TV. 

For the best experience possible with Omnilive, make sure before the day of the event, that you are all set.

Troubleshooting

1. PROBLEMS WITH LOADING THE PLAYER AND PLAYING

The Livestreeam will be accessible 15min prior the begining of the show at 8:00pm sharp.

During that time a waiting card will be available. No need to refresh the page at 8:00pm, the show will start automatically.

If you have trouble accessing the show, it’s possible the stream bitrate is higher than your connection can handle. Check your bandwidth at Google’s free internet speed test.. We also recommend clearing your browser’s cache.

A quality selector is also available in the navigation bar. By default, the player start in auto mode. In case of issues, we recommend you try lowering the quality.

2. PROBLEMS WITH THE QUALITY OF LIVE STREAM

Automatic resolution is 1080p, however the user will be automatically (or manually) upgraded or downgraded depending on the strength of their internet connection (ranging from 360p to 4k).

Should the event endure a mass technical issue, we will address this during the stream.

A status button on top of this page will give you real time information on the quality of the experience.

3. NO SOUND

If the stream appears to be working but you have no sound…

– First confirm that the mute button is off in the bottom corner of the player. Please try refreshing your browser

– That not it? Here are some troubleshooting articles specific to your computer:
MacOs Audio Help 
Windows 10 Audio Help

Navigation

Omnilive allows viewers to create their own viewing experience, take control and CHANGE VIEWPOINTS AT WILL WITH ABSOLUTELY NO LATENCY.

Sans titre

DESKTOP  – NORMAL MODE (Keyboard Shortcut = T)

In this mode, Users see Preview Pov and Main View at the same time.

The selected POV is outlined in color. By clicking on another POV, users will select it and toggle it in the Main View. 

Alternatively Keyboard arrows can be used to select and cycle through POV.

plain

DESKTOP – PLAIN VIEW MODE (Keyboard Shortcut = V)

In this mode, Users see the Main View only.

Others POV can be selected by clicking the POV Anchors in the top of the frame.

Alternatively Keyboard arrows can be used to select and cycle through POV.

mosaic

DESKTOP – MOSAIC MODE (Keyboard Shortcut = S)

In this mode, Users see all the POV at the same time and moving the cursor over the POV will highlight them for selection

By clicking on a POV, the player will revert to the NORMAL MODE with the selected POV active in the Main view

tab

MOBILE – GESTURE MODE

On Mobile, Users can SWIPE DOWN or use the TAB button to alternate between the MOSAIC MODE and PLAIN VIEW MODE

In PLAIN VIEW MODE, users can SWIPE Left and Right to cycle through POV or use POV Anchors in the top of the frame